(PHV) SERU Assessment 2026 – Full Guide

ByMarwa Masoudy

SERU stands for Safety, Equality & Regulatory Understanding. It is a TfL assessment that checks you understand the rules, safety responsibilities, and equality and safeguarding duties expected of TfL private hire (PHV/PCO) drivers.

Test length and structure

  • 60 minutes total time
  • 36 questions in total
  • Computer-based assessment
  • Open book (handbook provided at the test centre)

What is the SERU assessment?

  • A computer-based knowledge assessment for London PHV drivers.
  • It is based on the official TfL PHV Driver’s Handbook.
  • The assessment is open book. You are given a copy of the handbook at the test centre.

How to pass (simple, effective plan)

  1. Read the official handbook properly
    • SERU is based directly on it, and you will use it in the test (open book).
  2. Practise in the official format
    • Do timed mock tests so you learn how to find answers fast in the handbook.
    • If you want a full step-by-step prep program, use the TfL SERU Online Course.
  3. Focus on fill-in-the-blank accuracy
    • Unanswered blanks are marked incorrect, so always attempt every blank.
    • If you’ve failed before, your fastest improvement usually comes from heavy fill-in-the-blank practice.
    • Use the SERU Fill in the Blanks Questions pack for targeted practice.
  4. Do full mocks under exam timing
    • 60 minutes, no distractions.
    • Review mistakes and re-check the relevant handbook sections.
    • Use the official-format TfL SERU Mock Test Pack to practise in the closest style to the real exam.

Who has to take it?

  • All new PHV licence applicants (you cannot get a PHV licence without passing SERU).
  • Existing PHV drivers may also need to pass SERU as part of licensing requirements (especially if you were licensed before SERU was introduced).

When do you need to take it?

  • For new applicants: after you submit your PHV application and before TfL can issue your licence.
  • For existing drivers: you must pass before TfL renew your licence.

Question types

  • 22 Multiple Choice questions (MCQs)
  • 12 Fill-in-the-blank (dropdown format)
  • 2 Reading & Understanding (short passages with questions)

Pass mark

  • 60%
  • That means at least 23 out of 36 correct.

Attempts

  • New applicants: up to 3 attempts.
  • Existing drivers: unlimited attempts (as long as you attend).

Costs

  • First attempt: £36
  • Resit: £16

Quick FAQ

  • Can I skip and return to questions? Yes.
  • Do you get partial marks on fill-in-the-blanks? Yes, partial credit is awarded for partially correct answers.
  • Can I use pen and paper? No.

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