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Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
behaviour when at work is never acceptable. If a passenger in your vehicle angry or violent you have a right to say that you will not accept that behaviour or, , to ask them to leave.
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or violent behaviour towards you because of , faith, sexual orientation, disability or gender identity is .
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If a passenger is or violent, tell your operator and give them the passenger’s full name and address it.
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drivers to report as soon as possible on 101, or 999 in an emergency.
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passenger is unconscious, extremely unwell or seems to be injured emergency situation, and there is no-one else to help them, call the emergency services on 999 and stay with them until the .
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Installing CCTV cameras into a vehicle threats and violence against drivers. Signs in the vehicle passengers that CCTV is used may also help to prevent aggressive or violent .
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If you , act immediately. Remember, you notice a possible problem, the choices you have to avoid it
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When someone drugs or has drunk alcohol, their ability to think or communicate clearly and their behaviour can be difficult .
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Your may have warned you about any possible when they booking (e.g. if the passenger sounds like they might be drunk).
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If the passenger cannot communicate clearly destination, or is walk because of or drugs, you have the right to refuse to take them in your vehicle.
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reduce the risk of violence, get away from the aggressive person and exit the situation, consider using a lone worker device and vehicle when possible. If an incident while you are away from your vehicle.
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certain things you reduce the chance of someone being or aggressive towards you
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If an incident happens while you are from your vehicle, get to when possible and try to to calm down before you drive off.
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incident, try to what happened with , a colleague or your operator.
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If to you, tell your operator and if necessary, also police and/or depending on the incident.
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The Commissioner’s CCTV Code of Practice that signage displayed where CCTV is in operation.