FIB S5

is an importantis a importanceTfL expects allexcellentexcellenceTfL expect some licensed drivers to offer Londoners and visitors a professional and safe service. Providing is an importantis a importanceTfL expects allexcellentexcellenceTfL expect some customer service is an importantis a importanceTfL expects allexcellentexcellenceTfL expect some part being a London PHV driver.

It is important that each time a passengers geta passenger getsreceivereceivedserviceservices into a PHV they a passengers geta passenger getsreceivereceivedserviceservices a high quality of a passengers geta passenger getsreceivereceivedserviceservices from their private hire driver.

Operators must report to the police any complaints that involve possible crimes, so that some complaintall complaintsmay keepthey must bemust keepthey can be investigated. Operators some complaintall complaintsmay keepthey must bemust keepthey can be details of some complaintall complaintsmay keepthey must bemust keepthey can be made to them.

Although your operator will normally directmust contactdirectlydeal withdealt withmight contact complaints, passengers directmust contactdirectlydeal withdealt withmight contact the police or TfL directmust contactdirectlydeal withdealt withmight contact.

commentprovidedcommentsprovideIf TfL didIf TfL does investigate a complaint that relates to you, we will commentprovidedcommentsprovideIf TfL didIf TfL does you with the details of the complaint and ask for your commentprovidedcommentsprovideIf TfL didIf TfL does.

Passengers might also contact TfL if they are notthey is notdealtin the Waydealwith the way satisfied they are notthey is notdealtin the Waydealwith the way the operator has they are notthey is notdealtin the Waydealwith the way with their complaint.

If a serious complaint is made against you, or if there are a number of have beencomplaintshas beencomplainyour licencesyour licence, or there appears to be a pattern of poor behaviour and all the ways to improve your behaviour have beencomplaintshas beencomplainyour licencesyour licence tried but have failed, TfL may have to suspend or revoke have beencomplaintshas beencomplainyour licencesyour licence.

As a PHV driver, you offer an extremelyextremehave a responsibletravellinghave a responsibilitytravel important service to the extremelyextremehave a responsibletravellinghave a responsibilitytravel public. You extremelyextremehave a responsibletravellinghave a responsibilitytravel to make sure your passengers feel safe when they travel in your vehicle.

You should never use a passenger’s personal contact communicatingbook journeysdetailsdetailcommunicatebooked journey to start communicatingbook journeysdetailsdetailcommunicatebooked journey with them about anything other than the communicatingbook journeysdetailsdetailcommunicatebooked journey.

commentsgender identityyou maygender identificationcommentYou should never make commentsgender identityyou maygender identificationcommentYou should or jokes about someone’s age, race, religion, disability, sexual orientation or commentsgender identityyou maygender identificationcommentYou should.

Contacting a is acceptablepassengerinformationInformationpassengersis unacceptable for personal or social reasons is acceptablepassengerinformationInformationpassengersis unacceptable and a misuse of the passenger’s personal is acceptablepassengerinformationInformationpassengersis unacceptable.

Other than in an emergencybackin a emergenciesmust notfrontwill not, you in an emergencybackin a emergenciesmust notfrontwill not get into the in an emergencybackin a emergenciesmust notfrontwill not seat of your vehicle while you have passengers on board.

If you getsIf you getappropriateMay Bemay beinappropriate into the back seat, you risk making your passengers uncomfortable and your actions If you getsIf you getappropriateMay Bemay beinappropriate misunderstood or considered If you getsIf you getappropriateMay Bemay beinappropriate.

keepminimumKeepmaximumgive thegave the any physical contact to the keepminimumKeepmaximumgive thegave therequired to keepminimumKeepmaximumgive thegave the help your passenger asks for.

agree toNo type ofall type ofagree foracceptableaccepted sexual behaviour between you and a passenger is ever agree toNo type ofall type ofagree foracceptableaccepted, even if both of you agree toNo type ofall type ofagree foracceptableaccepted it.

by the policeTouching someoneby your OperatorTouch Someonemay be acould be a without their permission by the policeTouching someoneby your OperatorTouch Someonemay be acould be a sexual assault and will be investigated by the policeTouching someoneby your OperatorTouch Someonemay be acould be a.