FIB S8
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Question 1 of 31
1. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
TfL is committed transport in London it more , safer and reliable for all.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Public transport plays an important role opportunities by providing to education, and other essential services.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
it is important to provide a public transport system which all , so that older and people have the same opportunities to travel as all other people.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
TfL expects to deliver a high standard of customer service to all passengers, needs. However, we know that some passengers more help.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Always ask your passengers any help and wait for your offer . Listen to any and remember that everyone is different.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Helping disabled and older passengers could be writing things down for them, giving them a little extra time, so they can see your lips as you speak, or speaking loudly and if they have problems hearing you.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Talk to the older or person rather than to the person with them if they are with someone.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
If the passenger is visually-impaired and asks them to the vehicle, stand by the person’s side and allow them of your arm/elbow so the customer along.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
passengers may need more time or help to get in and vehicle. For their safety, be patient and make sure they are comfortable and have their seatbelt fastened before journey.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
help by asking the passengers if they have all their with them before you set off and when you destination.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
passenger where and let them know about any possible dangers, such as pavement kerbs, doors opening towards or away from them and going up or down.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
When you arrive at your , tell the passenger the location, then offer to assist them vehicle and to guide them to before leaving them.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Clearly tell the passenger how much . When you give passengers who are vision-impaired, it is important to count out the coins and notes into .
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Always have a pen and paper with you so that you can . This can help who have a problem hearing or passengers who do not speak much .
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
You must not to take passengers because they or they are with assistance dogs.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
unacceptable for you as a PHV driver, or for any of your customers, language or behave in a way that against any person.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
As a PHV driver you treat all passengers in a professional and way without making a judgement about any person’s personal or assuming anything about them.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
a designated wheelchair accessible , make sure the equipment is in good working order and therefore available to use .
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Be careful pick up and drop off wheelchair users. where the on a slope.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
vehicle is a designated wheelchair accessible PHV, the passenger while they remain in the wheelchair and make sure the safety belts the wheelchair to keep it in a safe position.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
If your vehicle is a designated accessible PHV, you must carry the wheelchair if the passenger chooses to passenger seat.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
to contact TfL to apply for certificate and, if granted, you will need to display an Exemption Notice in the of your vehicle.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
Section 170 of says that PHV drivers must accept passengers with assistance dogs the assistance dog to footwell, with the passenger.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
PHV drivers cannot refuse or a passenger extra because they have dog.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
highly trained ‘working’ animals so should not be treated . Do not stroke or feed assistance dogs or distract in any way.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
There is a wide range of . You can sometimes what type of assistance a dog provides by looking at the colour of the jacket .
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
In 2002, confirmed that trained assistance dogs may accompany disabled people managed or driven by .
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
If a medical condition, such as asthma which gets worse when near , or if the driver is allergic or has a fear of dogs (a phobia), it may be for them to get an exemption.
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
You will TfL to apply for an exemption certificate and, if granted, you will need to display in the windscreen .
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
“We any complaint we receive about a PHV driver breaking . If there is enough evidence of an offence and it is in the public interest to do so, we will always prosecute the driver.”
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Question 6 of 31
6. Question
Section 8: Being Aware of Equality and Disability
Please complete the following passage by selecting a word or phrase and dragging it into the drop-down menus.
“If convicted of an offence under the Equality Act we how suitable you are to be a licensed PHV driver and or revoke your PHV driver’s licence.”
