TfL

What do TfL do?

Transport for London (TfL) is responsible for the licensing and regulation of London’s taxi and private hire vehicle (PHV) industry to ensure a safe and reliable service for the public.

TfL set regulations and policies for taxi (black cab) and PHV services to protect customers, and ensure vehicles are safe, accessible and meet strict environmental standards.

TfL are responsible for licensing all London’s:

• Taxi drivers and vehicles
• Private hire operators, drivers and vehicles

TfL sets requirements and standards for licensing and is also responsible for making sure that licensees follow the law.

To ensure the safety of passengers. TfL work closely with:

• Taxi and Private Hire trades
• Metropolitan Police Service
• City of London Police

TfL are also responsible for delivering the Mayor’s Transport Strategy which sets out the transport vision for London between now and 2031.

What TfL expects from PHV drivers

PHVs play an important role in delivering passenger transport services in London and it is essential that standards set by TfL ensure the safety of passengers and other road users.

It is also important that all licensed PHV drivers provide a professional service to their passengers.

TfL expects drivers to:

1. Offer a high level of customer service
2. Use clean and well-maintained licensed vehicles
3. Fully obey the laws of the road